Help & contact
Get back to
time well spent.
We’re here to help you make the most of your time with Laps. Have a question, found a bug, or want to share an idea? Get in touch with the team at The Runners Group Inc.
Talk to us
Email us at contact@uselaps.com, or use our support form.
Open support formPlease don’t send passwords or payment details.
Reporting a problem
Tell us what you were trying to do, what happened, and what you expected. Include your iPhone model, iOS version, and Laps version, along with any error message you saw.
App blocking & permissions
Laps uses Apple’s Screen Time permissions to block the apps you select. If blocking isn’t working as expected, check that Laps has Screen Time access in your iPhone settings, then contact us with the details.
Subscriptions & purchases
Subscriptions purchased through the App Store are managed by Apple. To review or cancel a subscription, open Settings on your iPhone, tap your name, then Subscriptions.
Account & privacy requests
For questions about your account, or to request access, correction, or deletion of your personal information, email contact@uselaps.com. See our privacy policy for more information.